💳 Payment Policy – FrostCoolNie
Effective Date: April 8, 2025
At FrostCoolNie, we are committed to providing a secure, seamless, and hassle-free payment experience for all customers. This Payment Policy outlines our accepted payment methods, billing process, security measures, taxes, and refund handling.
By making a purchase on www.frostcoolnie.com, you agree to the terms and conditions outlined in this policy.
📌 1. Accepted Payment Methods
We offer multiple secure payment options to ensure a smooth checkout experience:
✔️ Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
✔️ PayPal – Secure and fast transactions with buyer protection.
✔️ Apple Pay & Google Pay – Quick one-tap checkout for mobile users.
✔️ Buy Now, Pay Later (BNPL) – Installment payment options for select orders.
✔️ Gift Cards & Store Credit – Can be applied to eligible purchases.
📢 All transactions are processed in USD ($) unless stated otherwise.
💰 2. Payment Processing & Billing
✔️ Payments are processed immediately upon order confirmation.
✔️ You will receive an email receipt once your payment has been successfully processed.
✔️ Orders will not be shipped until payment has been verified and cleared.
✔️ For high-value orders, we may request identity verification to prevent fraud.
📢 If your payment is declined, please contact your bank or try another payment method.
🔒 3. Secure Payment Processing
At FrostCoolNie, we prioritize customer security and take the following measures to protect your transactions:
✔️ SSL Encryption – All transactions are encrypted for secure data transmission.
✔️ Fraud Protection – Our payment gateway detects and prevents suspicious transactions.
✔️ PCI Compliance – We comply with global standards for payment security.
📢 We do not store full credit card details on our servers. All transactions are handled by trusted third-party payment processors.
💳 4. Buy Now, Pay Later (BNPL) Options
We offer installment payment options through select providers:
✔️ Split payments into manageable monthly installments.
✔️ No interest financing (subject to provider approval).
✔️ Eligibility determined at checkout based on payment provider policies.
📢 BNPL services are subject to credit approval and are only available in certain locations.
📑 5. Taxes & Duties
📍 U.S. Sales Tax
✔️ Sales tax is applied based on the shipping address and local regulations.
✔️ The tax amount will be calculated at checkout before finalizing payment.
🌍 International Taxes & Duties
✔️ Customers are responsible for any customs duties, import taxes, or VAT imposed by their country.
✔️ These fees are not included in the purchase price and must be paid upon delivery (if applicable).
📢 Please check your country’s import policies before placing an order.
🔄 6. Refunds & Payment Reversals
✔️ Refunds are processed within 5-7 business days after the returned item is received and approved.
✔️ If your original payment method is no longer valid, store credit may be issued instead.
✔️ Refund amounts will exclude non-refundable transaction fees, unless the refund is due to an error on our part.
📢 Refer to our Refund & Return Policy for full details.
🚨 7. Failed & Declined Payments
✔️ If your payment fails, check the following:
- Sufficient funds are available in your account.
- Your billing address matches your card details.
- Your card is not expired or blocked by your bank.
✔️ If the issue persists, try a different payment method or contact your bank or payment provider for assistance.
📢 Multiple failed transactions may result in a temporary hold on your order.
📆 8. Subscription & Recurring Payments (If Applicable)
✔️ Subscription payments will be charged automatically on the scheduled billing date.
✔️ Customers can modify or cancel their subscription at any time through their account settings.
✔️ Refunds for subscription services may not be available after a billing cycle has begun.
📢 For subscription inquiries, contact us at info@frostcoolnie.com.
⚠️ 9. Fraud Prevention & Verification
To protect customers and prevent fraud, we may require additional verification for:
✔️ High-value orders
✔️ Orders placed with different billing and shipping addresses
✔️ Suspected fraudulent activity
✔️ Verification may include:
- Requesting a photo ID matching the billing address.
- Confirming the transaction with the cardholder’s bank or payment provider.
📢 Failure to complete verification may result in order cancellation and a refund.
🔄 10. Order Cancellation & Payment Adjustments
✔️ Orders can be canceled within 24 hours of placement if not yet processed.
✔️ If an item is out of stock, we will offer an alternative or issue a full refund.
✔️ Refunds for order cancellations will be processed within 5-7 business days.
📢 Once an order has been shipped, it cannot be canceled.
📞 11. Contact Us for Payment Assistance
For payment-related questions or issues, please reach out to us:
📧 Email: info@frostcoolnie.com
📞 Phone: (505) 233-4949
🏢 Address: 1836 Byrd Lane, La Mesa, New Mexico, United States
🌐 Website: www.frostcoolnie.com
🔹 Shop with confidence – We ensure secure and smooth transactions for all purchases! 🔹