Payment Policy – FrostCoolNie

Effective Date: January 4, 2025

At FrostCoolNie, we aim to make your shopping experience smooth and secure. This Payment Policy outlines the payment methods accepted, payment security, and the process for handling transactions. By using our website www.frostcoolnie.com and completing a purchase, you agree to the terms and conditions outlined in this policy.

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience:

  • Credit and Debit Cards: We accept major credit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: For added convenience and security, we also accept payments via PayPal. You can pay using your PayPal account or a linked debit/credit card.
  • Apple Pay: For customers using Apple devices, we offer the option to pay using Apple Pay for a quick and secure checkout experience.
  • Google Pay: If you prefer using Google Pay, you can select this method at checkout.
  • Other Payment Methods: Depending on your region, additional payment methods may be available at checkout. Please check the available options on the payment page during checkout.

2. Order Confirmation and Payment Processing

Once you place an order, the payment processing system will verify your payment information. An order confirmation email will be sent to you once payment is successfully processed. This email includes your order details, including the items purchased, total cost, and expected shipping timeline.

Please note that FrostCoolNie reserves the right to cancel any order if there are issues with the payment, such as fraud prevention, payment authorization failure, or suspected unauthorized transactions.

3. Payment Security

Your security is our top priority. We use secure encryption technology to process payments and protect your sensitive information. All transactions are processed through third-party payment gateways, which comply with the latest security standards to safeguard your payment details.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect the confidentiality of your payment and personal information during the transaction process.
  • PCI DSS Compliance: We are committed to complying with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest level of security for payment transactions.

We do not store your credit card information. All payment details are securely processed by trusted payment processors such as PayPal and Stripe.

4. Pricing and Currency

  • Prices: All prices listed on our website are in US Dollars (USD), unless otherwise specified.
  • Taxes and Fees: The total price of your order will include applicable taxes, which are calculated based on your shipping address. Shipping fees may also apply and will be displayed at checkout.

For international customers, customs duties, taxes, and import fees are not included in the product price. These additional charges will be your responsibility and will be collected by the shipping carrier upon delivery.

5. Payment Authorization

When you place an order, we may pre-authorize your payment method for the amount of the order. Pre-authorization ensures that the funds are available for the purchase and helps prevent fraud. Your payment will be fully processed once your order is confirmed and shipped. In some cases, your bank may place a temporary hold on the funds before the payment is fully processed.

6. Order Cancellations and Modifications

If you wish to cancel or modify your order after payment has been processed, please contact our customer service team immediately. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.

For canceled orders, we will issue a full refund to the payment method used at the time of purchase. Please allow several business days for the refund to reflect in your account, depending on your payment provider.

7. Refunds

Refunds will be processed in accordance with our Return Policy. If you are eligible for a refund, the amount will be credited to your original payment method once the return is processed.

  • Refund Timeframe: Refunds are typically processed within 5-7 business days from the date we receive the returned product. However, the actual time for the refund to appear in your account may vary depending on your bank or payment provider.

8. Billing Information

You agree to provide accurate and complete billing information when placing an order. This includes your name, billing address, phone number, and email address. If we are unable to verify your billing information, we may cancel or delay the processing of your order.

9. Currency Conversion Fees (for International Orders)

For international orders, currency conversion fees may be charged by your bank or payment provider. FrostCoolNie is not responsible for any additional fees imposed by your financial institution. Please check with your payment provider for information on foreign exchange rates and additional charges that may apply.

10. Payment Disputes

If you believe there is an issue with your payment or have concerns regarding any charges, please contact our customer service team as soon as possible. We will review your case and work with you to resolve the issue promptly.

11. Changes to the Payment Policy

We reserve the right to update or change this Payment Policy at any time. All changes will be posted on this page with an updated Effective Date. We encourage you to review this page periodically for any updates or changes.

12. Contact Us

If you have any questions regarding payment, billing, or other payment-related concerns, please feel free to reach out to us:

  • Email: info@frostcoolnie.com
  • Phone: 505-233-4949
  • Address: 1836 Byrd Lane, La Mesa, New Mexico, United States
  • Website: www.frostcoolnie.com

Thank you for shopping with FrostCoolNie. We are committed to providing you with a secure and reliable shopping experience.