🚚 Shipping Policy – FrostCoolNie
Effective Date: April 8, 2025
At FrostCoolNie, we are committed to providing fast, reliable, and secure shipping services to ensure your orders arrive on time and in perfect condition. This Shipping Policy outlines our shipping options, processing times, costs, international shipping, and handling of lost or delayed shipments.
By placing an order on www.frostcoolnie.com, you agree to the terms and conditions outlined in this policy.
📌 1. Order Processing & Fulfillment
📦 Order Processing Time
✔️ Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
✔️ Orders placed after 2:00 PM EST will be processed the following business day.
✔️ Once your order is processed, you will receive a confirmation email with tracking details.
📢 During peak seasons or promotional sales, processing times may be extended due to high order volume.
🚀 Expedited Processing
✔️ Priority processing is available for an additional fee.
✔️ Orders with expedited processing are shipped within 24 hours, subject to product availability.
🚚 2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to meet your needs:
📦 Standard Shipping (3-7 Business Days)
✔️ Reliable and cost-effective shipping option for most products.
✔️ Available for all U.S. states and territories.
🚀 Expedited Shipping (1-3 Business Days)
✔️ Faster delivery option for urgent purchases.
✔️ Available for select locations in the United States.
🌍 International Shipping (7-21 Business Days)
✔️ We offer international shipping to select countries.
✔️ Delivery times vary based on the destination country and customs clearance.
📢 Customs fees, import taxes, and duties may apply for international orders. These charges are the responsibility of the customer.
💰 3. Shipping Costs & Fees
✔️ Shipping costs are calculated at checkout based on your location and selected shipping method.
✔️ Free Standard Shipping is available for orders over $100 within the U.S.
✔️ Additional charges may apply for oversized or heavy items.
📢 Expedited and international shipping fees are non-refundable.
📦 4. Tracking & Order Updates
✔️ Once your order has shipped, you will receive an email notification with a tracking number.
✔️ You can track your order using the link provided in your email.
✔️ If you do not receive tracking information, please check your spam folder or contact us at info@frostcoolnie.com.
📢 Tracking updates may take 24-48 hours to appear in the system.
🚨 5. Lost, Delayed, or Damaged Shipments
We work with trusted shipping carriers to ensure safe and timely deliveries. However, unforeseen issues may arise.
✔️ Lost Packages – If your package is marked as “Delivered” but not received, please:
- Check with neighbors or household members.
- Verify the shipping address provided.
- Contact us within 48 hours to report a missing package.
✔️ Delayed Shipments – If your order is delayed, please allow up to 48 hours before contacting us, as shipping carriers may experience delays due to weather, holidays, or unforeseen events.
✔️ Damaged Packages – If you receive a damaged package:
- Take clear photos of the damage.
- Contact us within 3 days of delivery at info@frostcoolnie.com with your order number and photos.
📢 We are not responsible for lost or stolen packages after delivery has been confirmed by the shipping carrier.
📍 6. Shipping Restrictions & Limitations
✔️ We currently do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
✔️ Some products may be restricted from shipping to certain locations due to size, weight, or regulations.
✔️ If an item cannot be shipped to your location, we will notify you and issue a full refund.
📢 For international orders, customs regulations and product restrictions vary by country. Please check with your local authorities before placing an order.
🔄 7. Order Changes & Cancellations
✔️ Orders can be canceled or modified within 24 hours of placement.
✔️ Once an order has been processed or shipped, it cannot be canceled.
✔️ If you need to update your shipping address, please contact us as soon as possible.
📢 For assistance, email us at info@frostcoolnie.com or call (505) 233-4949.
🚚 8. Returns Due to Failed Delivery
If a package is returned to us due to an incorrect shipping address, missed delivery attempts, or refusal of the package:
✔️ Customers are responsible for re-shipping fees.
✔️ If a refund is requested, the original shipping cost will be deducted from the total refund amount.
📢 Ensure your shipping details are correct before placing an order to avoid delays.
🛠️ 9. Holiday & Peak Season Shipping
During holiday seasons, shipping carriers may experience high demand, leading to longer delivery times. We recommend:
✔️ Placing orders early to avoid delays.
✔️ Using expedited shipping for time-sensitive purchases.
✔️ Tracking your shipment closely during peak times.
📢 We are not responsible for carrier delays during peak seasons.
📞 10. Contact Us for Shipping Assistance
For any questions or concerns about shipping, reach out to us:
📧 Email: info@frostcoolnie.com
📞 Phone: (505) 233-4949
🏢 Address: 1836 Byrd Lane, La Mesa, New Mexico, United States
🌐 Website: www.frostcoolnie.com
🔹 Your satisfaction is our priority – We ensure a smooth and reliable delivery process! 🔹