Shipping Policy – FrostCoolNie

Effective Date: January 4, 2025

At FrostCoolNie, we are dedicated to providing you with an efficient and secure shipping process. This Shipping Policy outlines our shipping methods, delivery times, and related information to ensure a seamless experience when ordering from us. By placing an order on www.frostcoolnie.com, you agree to the terms and conditions set forth in this policy.

1. Order Processing Time

  • Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your purchase.
  • Processing Time: Orders are typically processed within 1-2 business days after the order is placed. Orders made on weekends or holidays will be processed on the next business day.
  • Shipping Notifications: Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Please note that during high-demand periods (such as holidays or sales events), processing times may be longer. We will do our best to fulfill your order as quickly as possible.

2. Shipping Methods

We offer a variety of shipping options to accommodate your needs, depending on your location and preferences. Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

  • Standard Shipping: Our standard shipping method typically takes between 5-7 business days for domestic orders within the United States. International orders may take longer depending on customs and delivery factors.

  • Expedited Shipping: For faster delivery, we offer expedited shipping, which typically takes 2-3 business days for domestic orders. International shipping times may vary depending on the destination country.

  • Free Shipping: We may offer promotional free shipping for certain orders, based on criteria such as order value or specific promotional periods. Free shipping is only available to eligible orders within the United States.

  • International Shipping: We offer shipping to select international destinations. Delivery times may vary depending on the destination country and customs processing times.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order, your shipping address, and the chosen shipping method. The total shipping fee will be displayed during checkout before you confirm your order.

We may offer free shipping promotions periodically, but these are subject to specific terms and conditions. You will be notified on our website or via email if you qualify for free shipping.

4. Delivery Time

  • Domestic Orders: Delivery time within the United States typically ranges from 5-7 business days for standard shipping and 2-3 business days for expedited shipping.
  • International Orders: Delivery time for international orders varies by country. Generally, international orders take between 7-21 business days, depending on customs, the destination country, and the shipping carrier.

Please note that shipping times are estimates and are not guaranteed. Delays can occur due to factors such as weather conditions, customs processing, and carrier-related issues.

5. Tracking Your Order

Once your order is shipped, you will receive an email containing a tracking number, allowing you to track the status of your shipment. You can use the provided tracking number to check the progress of your order on the carrier’s website.

6. Shipping Restrictions

  • Shipping to P.O. Boxes: We are unable to ship to P.O. Boxes. Please provide a physical address for shipping.
  • Shipping to APO/FPO Addresses: We currently do not offer shipping to APO (Army Post Office) or FPO (Fleet Post Office) addresses.
  • International Shipping Restrictions: Certain countries may have restrictions on the types of products that can be imported. Customers are responsible for understanding the laws and regulations of their own country. If you place an order for a restricted product, we may cancel the order and issue a refund.

7. Customs and Duties (International Orders)

For international orders, customs duties, taxes, and import fees may apply once the package arrives in your country. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. FrostCoolNie does not cover customs duties, taxes, or other fees imposed by your country.

We recommend checking with your local customs office for more information regarding potential duties or taxes that may apply to your order.

8. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. FrostCoolNie is not responsible for delays or undeliverable packages due to incorrect or incomplete shipping addresses. If a package is returned to us due to an incorrect address, we will notify you, and you will be required to pay for reshipping.

9. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately at info@frostcoolnie.com. Please provide photos of the damaged product and packaging so we can investigate the issue and offer a solution.

  • Lost Packages: If your package is lost or delayed in transit, please contact the shipping carrier directly using the tracking number. If you need assistance or further support, please reach out to our customer service team, and we will do our best to assist you.

10. Return Shipping

If you wish to return an item, please refer to our Return Policy for detailed instructions. For eligible returns, customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

11. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this page periodically for updates or changes to our shipping policies.

12. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please feel free to contact us:

  • Email: info@frostcoolnie.com
  • Phone: 505-233-4949
  • Address: 1836 Byrd Lane, La Mesa, New Mexico, United States
  • Website: www.frostcoolnie.com

Thank you for choosing FrostCoolNie. We strive to provide you with a seamless and enjoyable shopping experience!