📜 Sales Policy – FrostCoolNie
Effective Date: April 8, 2025
At FrostCoolNie, we are committed to providing high-quality electronics, secure transactions, and a seamless shopping experience. This Sales Policy outlines our terms regarding pricing, payment, order processing, promotions, and customer rights.
By making a purchase on www.frostcoolnie.com, you agree to comply with this Sales Policy.
📌 1. Order Processing & Confirmation
When you place an order with FrostCoolNie, you agree to the following terms:
✔️ Order Review: Ensure that all product details, shipping information, and payment details are correct before placing an order.
✔️ Order Confirmation: You will receive an email confirmation with your order number and details. If you do not receive an email, please check your spam folder or contact us.
✔️ Order Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays.
📢 Once an order has been processed, modifications or cancellations are not guaranteed.
💰 2. Pricing & Payment Terms
💵 Accepted Payment Methods
We accept a variety of secure payment options for your convenience:
✔️ Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
✔️ PayPal – Secure and fast transactions with buyer protection.
✔️ Apple Pay & Google Pay – Quick one-tap checkout for mobile users.
✔️ Buy Now, Pay Later (BNPL) – Installment payment options for select orders.
✔️ Gift Cards & Store Credit – Can be applied to eligible purchases.
🏷️ Pricing Policy
✔️ All prices are listed in USD ($) and are subject to change without prior notice.
✔️ Prices displayed do not include applicable taxes or shipping fees, which are calculated at checkout.
✔️ Discount codes and promotions must be applied at checkout and cannot be added retroactively.
📢 If an item is mispriced due to a system error, we reserve the right to cancel the order and issue a refund.
🚚 3. Shipping & Delivery
📦 Shipping Options
✔️ Standard Shipping (3-7 business days) – Available for all U.S. states and territories.
✔️ Expedited Shipping (1-3 business days) – Available for select locations.
✔️ International Shipping (7-21 business days) – Available in select countries.
✔️ Tracking Information – Once your order is shipped, you will receive a tracking number via email.
✔️ Delivery Delays – While we strive to meet estimated delivery times, external factors (weather, carrier delays) may impact shipping.
📢 We are not responsible for shipping delays caused by carriers or customs processing.
📦 Lost or Stolen Packages
✔️ If a package is marked as “Delivered” but not received, please:
- Check with neighbors or household members.
- Verify the shipping address provided.
- Contact us within 48 hours to report a missing package.
📢 We are not responsible for lost or stolen packages after delivery has been confirmed.
🔄 4. Order Cancellations & Modifications
✔️ Cancellation Window – Orders can be canceled within 24 hours of placement if they have not been processed.
✔️ Modifications – Once an order is processed, modifications (e.g., address change, product swap) are not guaranteed.
✔️ Backorders & Stock Issues – If an item becomes unavailable after purchase, we will notify you and offer a refund or alternative product.
📢 To request a cancellation, email us at info@frostcoolnie.com as soon as possible.
🎁 5. Promotions, Discounts & Loyalty Programs
✔️ Promotional offers are valid for a limited time and subject to availability.
✔️ Discount codes must be entered at checkout and cannot be applied retroactively.
✔️ Some products may be excluded from promotions (e.g., limited-edition or clearance items).
✔️ If an order is returned or canceled, any discount applied will not be refunded.
📢 We reserve the right to modify or discontinue promotions without prior notice.
🔒 6. Fraud Prevention & Security
✔️ We use advanced security measures to protect your payment details and personal information.
✔️ If fraudulent activity is suspected, we may hold or cancel an order and request identity verification.
✔️ Orders flagged for potential fraud will not be processed until verification is complete.
📢 If you suspect fraudulent activity on your account, contact us immediately.
📑 7. Taxes & Duties
📍 U.S. Sales Tax
✔️ Sales tax is applied based on the shipping address and local regulations.
✔️ The tax amount will be calculated at checkout before finalizing payment.
🌍 International Taxes & Duties
✔️ Customers are responsible for any customs duties, import taxes, or VAT imposed by their country.
✔️ These fees are not included in the purchase price and must be paid upon delivery (if applicable).
📢 Please check your country’s import policies before placing an order.
🔄 8. Returns & Refunds
✔️ Returns are accepted within 30 days of delivery for unused products in original condition.
✔️ Refunds are processed within 5-7 business days after receiving the returned item.
✔️ Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.
📢 Refer to our Refund & Return Policy for full details.
⚠️ 9. Warranty & Liability Disclaimer
🛠️ Manufacturer Warranty
✔️ Some products come with a manufacturer’s warranty, which varies by brand.
✔️ We do not provide extended warranties unless specified at checkout.
🚨 Limitation of Liability
✔️ We are not liable for indirect, incidental, or consequential damages related to your use of our products.
✔️ We are not responsible for damage caused by improper use, unauthorized modifications, or third-party repairs.
✔️ By purchasing from us, you agree that our total liability is limited to the cost of the product purchased.
📢 Always check the manufacturer’s warranty and safety guidelines before use.
⚖️ 10. Governing Law & Dispute Resolution
✔️ These terms are governed by the laws of New Mexico, USA.
✔️ Any disputes will be resolved through negotiation, mediation, or legal arbitration in New Mexico.
✔️ Customers agree to waive class-action lawsuits and resolve disputes individually.
📢 If you have a dispute, please reach out to us first at info@frostcoolnie.com.
📞 11. Contact Us
If you have any questions regarding our Sales Policy, please reach out to us:
📧 Email: info@frostcoolnie.com
📞 Phone: (505) 233-4949
🏢 Address: 1836 Byrd Lane, La Mesa, New Mexico, United States
🌐 Website: www.frostcoolnie.com
🔹 Shop with confidence – Quality and customer satisfaction are our priorities! 🔹