Sales Policy – FrostCoolNie

Effective Date: January 4, 2025

At FrostCoolNie, we are committed to providing high-quality electronics and exceptional customer service. Our Sales Policy ensures that all transactions made on our website, www.frostcoolnie.com, are handled efficiently, securely, and transparently. By placing an order with us, you agree to the terms outlined in this Sales Policy.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for sale. However, there may be instances where certain items are out of stock or discontinued. In the event that an item you’ve ordered is unavailable, we will promptly notify you and offer alternatives such as:

  • A refund for the unavailable item
  • A backorder option (if available)
  • An exchange for a similar product

If we are unable to fulfill your order due to product unavailability, we will work with you to find the best solution or offer a full refund.

2. Pricing

  • Accuracy of Pricing: We strive to ensure that all prices listed on our website are accurate. However, in the event of a pricing error (e.g., typographical or technical errors), we reserve the right to cancel or adjust any order that includes an incorrect price. If this occurs, we will notify you promptly and give you the option to proceed with the order at the corrected price or cancel it.
  • Currency: All prices are listed in USD unless otherwise specified. International customers may be subject to currency conversion charges by their payment providers.
  • Promotions and Discounts: Discounts, promotions, or coupon codes may be offered periodically. These offers are subject to terms and conditions, including expiration dates, product eligibility, and usage limits. Promotions may not be combined with other offers unless explicitly stated.

3. Order Confirmation

Once you place an order with FrostCoolNie, you will receive an order confirmation email containing your order details. This email confirms that we have received your order, but does not guarantee that your order has been accepted or processed for shipment.

Please note that all orders are subject to review and approval. If there are any issues with your order (such as payment verification or product availability), our customer service team will contact you for further action.

4. Payment Methods

We accept a variety of payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.
  • PayPal: You can use your PayPal account for a secure and fast checkout experience.
  • Other Payment Methods: We may offer other payment methods (e.g., Apple Pay, Google Pay) depending on your region.

All payments are processed through secure third-party payment providers. By completing a purchase, you authorize FrostCoolNie to charge the payment method you provide for the total amount of your order, including taxes, shipping fees, and any applicable discounts.

5. Order Processing and Shipping

  • Processing Time: Once your order is confirmed, it will typically be processed within 1-2 business days. You will receive a shipping confirmation email once your order has been dispatched.
  • Shipping Methods: We offer a variety of shipping options to suit your needs. Standard and expedited shipping methods are available. Shipping rates and delivery times vary based on your location.
  • Shipping Fees: Shipping fees are calculated at checkout based on your shipping address, order weight, and selected shipping method. Free shipping promotions may be available for certain orders.
  • International Orders: We currently ship internationally to select countries. International customers may be responsible for customs duties, taxes, and other fees upon delivery.

6. Sales Tax

Sales tax will be applied to orders based on the tax laws of the shipping destination. The tax amount will be calculated and displayed during checkout before completing your purchase. Tax rates are subject to change according to local tax laws.

7. Cancellations

If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we will be able to cancel it and issue a full refund. Once your order has been shipped, cancellations cannot be processed, but you can follow our return procedure once the item is received.

8. Returns and Exchanges

We offer a return and exchange policy for eligible products. Please refer to our Return Policy for detailed information on how to return or exchange an item. All returns must meet the requirements specified in the Return Policy.

9. Order Issues or Errors

If you notice any issues or errors with your order (e.g., incorrect product, damaged items), please contact our customer service team immediately. We will review the situation and work with you to resolve the issue as quickly as possible.

10. Limitation of Liability

By making a purchase from FrostCoolNie, you agree that we are not liable for any indirect, incidental, or consequential damages that may arise from the use or inability to use our products. Our liability is limited to the value of the product purchased.

11. Product Descriptions and Images

We make every effort to provide accurate descriptions and images of the products listed on our website. However, due to varying screen resolutions, lighting conditions, or other factors, the actual product may slightly differ in appearance from what is displayed online.

12. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions regarding our Sales Policy or need assistance with an order, please contact us:

Thank you for choosing FrostCoolNie! We value your business and are committed to providing a positive shopping experience.