🔄 Refund & Return Policy – FrostCoolNie
Effective Date: February 19, 2025
At FrostCoolNie, we prioritize customer satisfaction by offering a transparent, hassle-free return and refund policy. If you’re not completely satisfied with your purchase, we’re here to help with easy returns, quick refunds, and excellent customer support.
By purchasing from www.frostcoolnie.com, you agree to the following Refund & Return Policy.
📌 1. General Return Policy
We accept returns within 30 days of the delivery date under the following conditions:
✔️ Item must be in original condition – Unused, undamaged, and in original packaging.
✔️ All accessories & documentation must be included – Cables, manuals, and free items (if any).
✔️ Proof of purchase required – Order confirmation email or receipt.
📢 Failure to meet these conditions may result in a partial refund or return rejection.
🚫 2. Non-Returnable Items
Certain items are not eligible for returns, including:
✔️ Final Sale & Clearance Items – Marked as “Non-Returnable.”
✔️ Opened Software & Digital Downloads – Due to licensing policies.
✔️ Gift Cards & Store Credit – Non-refundable.
✔️ Health & Personal Care Items – Such as earbuds and wearable devices for hygiene reasons.
✔️ Customized or Special-Order Products – Products made to order.
📢 If an item is defective or damaged upon arrival, contact us immediately for assistance.
🔄 3. How to Initiate a Return
To request a return, follow these steps:
1️⃣ Contact Us – Email info@frostcoolnie.com or call (505) 233-4949 with your order details.
2️⃣ Receive a Return Authorization (RA) Number – Our team will provide a RA number and return instructions.
3️⃣ Pack & Ship the Item – Securely package your item and include the RA number on the shipping label.
4️⃣ Processing & Approval – Once received, our team will inspect the return and process your request.
📦 Return Address:
FrostCoolNie Returns Department
1836 Byrd Lane, La Mesa, New Mexico, United States
📢 Returns sent without an RA number may not be accepted.
💰 4. Refund Policy
Refunds are processed within 5-7 business days after the returned item is received and inspected.
✔️ Approved Refunds: Credited to the original payment method.
✔️ Partial Refunds (if applicable): A restocking fee (10-20%) may apply for opened or used products.
✔️ Refund Denial: If a return does not meet our policy conditions, the item may be sent back to you at your expense.
📢 If your refund isn’t processed within 7 business days, please check with your bank or credit card provider.
🔄 5. Exchange Policy
✔️ Exchanges are available for defective or damaged items within 30 days of purchase.
✔️ If the exact product is unavailable, we offer a replacement of equal value or store credit.
✔️ The exchange process follows the same steps as returns.
📢 For a quick exchange, place a new order and return the original item for a refund.
🚚 6. Return Shipping Costs
✔️ If the return is due to an error on our part (wrong or defective item), we cover 100% of the return shipping costs.
✔️ For customer-initiated returns (e.g., change of mind), return shipping costs are the customer’s responsibility.
📢 We recommend using a trackable shipping method and keeping your receipt for reference.
⚠️ 7. Damaged or Defective Items
If you receive a damaged or defective product, please report it within 48 hours of delivery with:
✔️ Order number
✔️ Photos of the product & packaging
✔️ Description of the issue
Our team will quickly resolve the issue with a replacement or full refund.
📢 Claims submitted after 48 hours may not be eligible for a refund or replacement.
📍 8. International Returns
✔️ International customers are responsible for return shipping fees, customs duties, and import taxes.
✔️ We do not refund international shipping costs, unless the return is due to a mistake on our part.
✔️ International exchanges are handled on a case-by-case basis.
📢 For international returns, contact us before shipping to receive detailed instructions.
📦 9. Late or Missing Refunds
✔️ Refunds typically process within 5-7 business days after approval.
✔️ If your refund hasn’t been received:
- Check your bank account or credit card statement.
- Contact your payment provider, as processing times vary.
- If the issue persists, reach out to info@frostcoolnie.com.
📢 We are not responsible for refund delays caused by your bank or payment provider.
🚚 10. Return Due to Failed Delivery
If a package is returned to us due to:
✔️ Incorrect shipping address provided by the customer.
✔️ Unsuccessful delivery attempts.
✔️ Refused delivery by the recipient.
📢 Customers are responsible for re-shipping costs. Refunds for returned orders will exclude original shipping fees.
🛠️ 11. Holiday & Seasonal Return Policy
During holiday seasons, we offer extended return periods:
✔️ Orders placed between November 15 – December 31 can be returned until January 15 of the following year.
✔️ All other return conditions still apply.
📢 We recommend initiating returns early during peak shopping seasons.
📞 12. Contact Us for Support
Have a question about your return or refund? Our customer support team is here to help!
📧 Email: info@frostcoolnie.com
📞 Phone: (505) 233-4949
🏢 Address: 1836 Byrd Lane, La Mesa, New Mexico, United States
🌐 Website: www.frostcoolnie.com
🔹 Shop with confidence – Your satisfaction is our priority! 🔹